If you have not received your order confirmation email, please be sure to check your junk/spam on your email account. If you use a Gmail account, also check your Promotions inbox.

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

We will be happy to change the shipping address for you order! Please email our Customer Care team with your order number and the updated address.

We are only able to make changes to your order if it has not yet entered the packing process.

Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: info@joyfullysmile.com.

After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

Our products usually ship within 2-5 business days. However, if we have some big promotion or a new launch, orders may take a bit longer to process, so be patient.

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

There are different shipping dates because items that are not yet in stock will be delivered later than the ones that are in stock.

Your order should be delivered within 3 to 15 days depending on location and following order confirmation. When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can track your order whilst it is in transit.

Please note delivery may take longer during sale periods and public holidays.

Joyfullysmile is currently shipping to the following countries, and these countries are also eligible for Free Standard Shipping.

• Australia
• Canada
• New Zealand
• United Kingdom
• United States

Short answer – no, your shopping experience at www.joyfullysmile.com will remain the same.

On December 31st, 2020, the United Kingdom left the EU. By leaving the EU, consumers will be subject to paying taxes and duties when shopping from EU countries. However, Joyfullysmile will cover all expenses for UK customers buying at www.joyfullysmile.com such as customs duty and customs clearance costs. Joyfullysmile will act as an importer and will work to avoid any hassle or unexpected costs for you as a customer.

No, we don’t ship to PO boxes.

If you forgot your password, just click the “Forgot password” link and we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.

At the moment this is not possible, but we’re working on being able to offer this service in the future!

We accept all major credit cards; VISA, Mastercard, American Express, Maestro and Discovery. We also accept payment via PayPal.

Before placing an order, you need to create a user profile. When you log in to your user profile, your personal details are already stored so that you don’t have to enter them again when placing a new order.

You also have access to My Joyfullysmile, where you can get a full overview of your profile, pending orders, order history, shipping and payment details.

Joyfullysmile reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Joyfullysmile may refuse orders depending on the result of these controls.

It is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Also, credit card companies may block foreign and/or online purchases for security reasons, so you may need to contact your credit card company and ask them to remove such blocks if applicable.

Joyfullysmile guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

The processing, confidentiality and security of your personal data is very important to us. We are committed to offering you a personalized service while respecting your privacy and choices. In our Privacy Policy you can find out how Joyfullysmile Marketing processes your data.

In accordance with GDPR you can request to no longer receive personalized communications about our products and services. You also have the right to access and make corrections to your personal data, in addition to the right to request the deletion of such data.

If you have any further questions or concerns about how we process your personal data, or would like to exercise any of the rights described above, you can contact us at info@joyfullysmile.com

You can also find our terms and conditions here

Our internal data security policies restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for Joyfullysmile’s business purposes only.

Our employees are bound by our policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

Joyfullysmile is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Our goal is to enable all of our customers to successfully transact business through our website and access all of our digital offerings.

We are actively taking steps and devoting resources to further enhance the accessibility of our website to meet or exceed applicable standards. This work is ongoing and as we continue to strive toward our goal of promoting accessibility, we welcome your feedback on how we might improve. If you have difficulty accessing any feature or functionality of this website, please let us know.

If you’re not happy with the items you received you can return them to us within 30 days, providing that the items are in their original condition with no marks, and with all labels still attached.

Simply email our customer support team at info@joyfullysmile.com. Please include the email address associated with the order and describe the issue.

Sure you can! This is actually preferred from our end as we save on unnecessary shipments that would have a negative impact on the environment. Make sure you include all return forms and make a note on the return forms regarding them being shipped together.

We aim to process returns within 10 business days from the day of receiving them. You will be notified by email once the return is complete.

When your return has been processed your funds will settle within 2-5 business days if the payment was made by credit/debit card and within one day if paid with PayPal.

Please note that during busy periods, for example during sales, return handling might take up to 10 business days.

Yes! If you’re still within the return window, the products are with all tags still attached you’re welcome to return the order for a refund.

Contact our Customer Care team and explain the issue as detailed as possible. Please also provide us with the associated order number together with pictures of the defect area. We’re happy to look into the matter so we can resolve the issue.